Who’s protecting consumers from the Consumer Financial Protection Bureau?
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Did you know that the Consumer Financial Protection Bureau (CFPB) does not accept complaints against itself? That is what I was told when I tried to make such a complaint, right before being directed to submit my complaint by email to an address that is no longer monitored.
So much for protecting consumers….
Earlier this year, a former employee of the CFPB forwarded confidential records of 256,000 consumers to their personal email account.
The breach, which CFPB described as a "major incident," was reported by the Wall Street Journal and confirmed by CFPB officials to lawmakers on March 21.
THINK TANK LAUNCHES CAMPAIGN TO PROTECT CONSUMERS FROM CFPB AFTER AGENCY DATA BREACH
The records not only included details of consumers from one institution but also from seven other firms, compromising confidential supervisory information of 45 institutions in total. The reason for the unauthorized transfer remains unknown.
On behalf of the 256,000 American consumers whose protected information was compromised by the agency tasked with protecting consumers, what are we supposed to do? That’s a lot of consumer data lost. Are you affected? Am I affected? According to the latest reports, the CFPB has still not notified affected consumers.
Despite the CFPB's request, the employee hasn't deleted the emails, although no evidence