Border agency system outage affecting customs kiosks at major airports

The Canada Border Services Agency (CBSA) says a partial systems outage is affecting customs screening at some airports.

The CBSA posted a message about the outage on social media Tuesday afternoon but provided little detail about the cause or extent of the problem.

«There is currently a partial systems outage impacting airports. We are working with partners on fixing the issue. We apologize for any inconvenience this outage may cause and thank you for your patience,» the agency said in a post on X, formerly Twitter.

According to a number of Canada's major airports, the outage has shut down the kiosks that passengers use to fill out customs information upon arrival. The outage has forced CBSA agents to process passengers' custom information manually.

Toronto's Pearson Airport warned passengers that the outage could lead to delays at customs kiosks.

"[The CBSA] is experiencing a systems outage at the Primary Inspection Kiosks (PIK) in Terminals 1 and 3. You may experience longer than normal wait times at customs," a post on X said.

The Halifax Stanfield International Airport, Calgary International Airport and Vancouver International Airport are also warning passengers that they could face delays at customs.

A spokesperson for Aéroports de Montréal, which operates Montreal-Trudeau International Airport, told CBC News the outage is «national» but isn't causing significant delays in Montreal.

«The current national system failure of the automated kiosks is causing a slowdown at border control in all Canadian airports. However, there is no major impact at YUL Montréal-Trudeau International Airport,» the spokesperson said in an email.

«Technicians are currently assessing, and a contingency plan has been deployed, enabling passengers to